How we pack your order

To keep your order cold we ensure the product is delivered within three hours from dispatch. The way we pack your order is important to us, that's why we use sustainable thermal packaging that doesn't harm the planet. The wool wrap uses sheep’s wool unsuitable for the textile industry, which is normally designated a waste product and destined for landfill. We then add frozen gel ice which are non-toxic and the gel is suitable to dispose of in any sink with running water. The outer shell is kerbside recyclable.

Deliver Days

We ship directly to your door on a Tuesday evening via courier between 6-9pm. Please order before 8am on a Tuesday to receive your order Tuesday evening. If you order after the 8am cut off your order will be shipped the following Tuesday.

Deliver Zones

We deliver to Auckland central zoned suburbs. These include Auckland Central, Freemans Bay, Grey Lynn, Point Chev, Epsom, Mount Albert, Mount Roskill, Hillsborough, Remuera, Ellerslie, New Market, Mount Wellington, Onehunga, Otahuhu, Saint Johns, Pakuranga, East Tamaki, Mangere, Otara, New Lynn, Glen Eden, Te Atatu, Beach Haven, Avondale, Saint Heliers, Bucklands Beach, Howick, Dannemora, Clover Park, Papatoetoe, Manurewa, Wattle Downs, Manukau, The Gardens, Takanini, Massey, Forest Hill, Takapuna, Devonport, Glenfield, Browns Bay, Albany, Massey, Papakura, and Rosehill.

Please note that we do not deliver to rural addresses as our frozen ice packs and wool wrap packaging will only keep your products cold for so long

Tips

If you know you're going to be late please leave a chilly bin outside your door with ice packs inside. Please keep in mind this is a frozen product so must be put in your freezer straight away.

Please make sure you let the courier know how to get in to your property. If we can't get in or the gate is locked the product will be binned as it cannot be re-frozen.